Refund Policy

We ensure customer satisfaction with a magical touch.

Magical refund process

Returns

If you are not entirely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. All items must be returned in their original condition, unused, and in their original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original method of payment.

Exchanges

If you received a defective or damaged product, we will gladly replace the item. Please contact our support team at support@wonderstruckcreationz.com with details of the defect or damage.

Shipping Costs

Customers are responsible for return shipping costs, except in the case of defective or damaged items. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company. If you've done this and still haven’t received your refund, contact us at support@wonderstruckcreationz.com.